Schwarz Group Lidl Germany launches chatbot service

Source: finanznachrichten, Thursday, Mar 14, 2019

With an aim to enhance customer service, Schwarz Group's discount banner Lidl has launched a chatbot dubbed 'LiA' in Germany. Integrated with Facebook's Messenger, the chatbot can answer shoppers' queries related product prices/discounts, promotions, store locations as well as the current delivery status of their online orders. (German language)